Our Active/Reflective Listening course enhances workplace communication and conflict resolution through attentive and empathetic listening.
Active Listening is:
‘Listening that seeks to both hear the words and hear beyond them to understand deeply the essence of their message. It means setting aside, for the moment, my agenda, my opinions and my feelings and focusing, with all my capability, on the other and what is important to them’
(Carolyn Shrock Shenk in ‘Centered Communication’)
Active listening is a key skill all managers need if they are to manage effectively. It is a skill that shows you are really hearing what is being said. This skill will help you better deliver appraisals and facilitated conversations with staff experiencing conflict.
You will learn these skills through our course using a series of activities designed to help you listen, digest and repeat what has been said to you, accurately and with empathy.
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